Question 1

How do I apply for a room or property?

Accepted Answer

Simply select your preferred property and click Apply Now. Complete the application form and upload the required supporting documents.

Question 2

How long does the application process take?

Accepted Answer

Applications are typically reviewed within 24–72 hours. Processing times may vary depending on document verification and availability.

Question 3

What documents are required for my application?

Accepted Answer

Required documents may include a valid ID or Passport, proof of income or funding, proof of residence, and any other documentation requested during the application process.

Question 4

Can I view a property before applying?

Accepted Answer

Yes. Prospective clients are encouraged to arrange a viewing before making a commitment.

Question 5

How will I know if my application has been accepted?

Accepted Answer

You will receive a notification once your application has been successfully vetted and approved. Acceptance is confirmed only after all required payments and documentation have been received.

Question 6

Can my application be declined?

Accepted Answer

Yes. Applications may be declined if vetting, affordability assessments, documentation, or eligibility requirements are not met.

Question 7

Do you accept bursary-funded students or tenants?

Accepted Answer

Yes. We accept clients funded through recognised bursaries and sponsorship programmes, excluding NSFAS-funded accommodation placements.

Question 8

Does NSFAS funding cover your accommodation?

Accepted Answer

No. MM Group Properties is not yet NSFAS accredited and therefore cannot currently accommodate NSFAS-funded placements.

Question 9

What happens during the move-in process?

Accepted Answer

Clients complete a check-in process and receive an inspection report detailing the condition of the property.

Question 10

What is included in the monthly rental amount?

Accepted Answer

Rental inclusions vary by property. The details of what is included will be clearly stated in the property listing and lease agreement.

Question 11

How is my rental amount determined?

Accepted Answer

Rental amounts are determined by factors such as room size, property size, location, amenities, and services provided.

Question 12

Is a deposit required?

Accepted Answer

Yes. A refundable deposit is generally required before occupation and will be specified in your quotation or lease agreement.

Question 13

How much is the deposit?

Accepted Answer

Deposit amounts differ by room and property. Clients must pay the deposit amount reflected in their quotation, lease agreement, or booking confirmation.

Question 14

Will my deposit be refunded?

Accepted Answer

Yes. Deposits are refundable subject to the terms of the lease agreement and any approved deductions.

Question 15

When will I receive my deposit refund?

Accepted Answer

Your deposit refund will be processed within 14 days after the final inspection and compliance with all lease obligations.

Question 16

How do I pay my rent?

Accepted Answer

Rent is payable via Electronic Funds Transfer (EFT) into the designated MM Group Properties account.

Question 17

When is rent due?

Accepted Answer

Rent is due on the 1st of each month. The 5th is the last day to pay without a late charge.

Question 18

What happens if I pay my rent late?

Accepted Answer

Late charges apply from the 6th of the month, as set out in your lease agreement. Late payment can also affect your standing as a tenant.

Question 19

I have a budget of R2,500 to R3,500. Do you have anything available?

Accepted Answer

Our student rooms in Cape Town start from about R3,200 a month, and Brakpan rentals start higher. Each property page shows what is open right now. If nothing suits you, send us a WhatsApp and we will add you to the waiting list.

Question 20

Can I speak to a person instead of the automated WhatsApp menu?

Accepted Answer

Yes. Choose the option to speak to a team member in the WhatsApp menu. You will get an immediate reply, and a member of our team will follow up during office hours.

Question 21

Why is it important to use my reference number when making payments?

Accepted Answer

Your reference number ensures that payments are correctly allocated to your account. Failure to use the correct reference may result in processing delays.

Question 22

What is the minimum lease period?

Accepted Answer

Minimum lease periods vary by property. The applicable lease term will be communicated before the lease is signed.

Question 23

Who determines the lease duration?

Accepted Answer

Clients may request a lease period of six months or longer. Any lease period shorter than six months is subject to approval by MM Group Properties.

Question 24

Can I renew my lease when it expires?

Accepted Answer

Yes. Lease renewals are available to clients in good standing, subject to room or property availability. Renewal requests should be submitted 30 days before your current lease expires.

Question 25

Can I cancel my lease early?

Accepted Answer

Yes, subject to the terms and conditions contained in your lease agreement.

Question 26

What happens if I need to terminate my lease early?

Accepted Answer

Clients must comply with the notice requirements and conditions specified in their lease agreement.

Question 27

What happens if I need to terminate my lease before the end date?

Accepted Answer

Written notice must be provided in accordance with the notice period specified in the lease agreement.

Question 28

Can I transfer to another room or property?

Accepted Answer

Yes. Transfers are subject to availability and approval by MM Group Properties.

Question 29

Can I sublet my room or transfer my lease to someone else?

Accepted Answer

No. Subletting or transferring a lease without written approval from MM Group Properties is prohibited.

Question 30

What happens if my circumstances change during the lease?

Accepted Answer

Clients should promptly notify MM Group Properties of any significant changes that may affect their tenancy or contractual obligations.

Question 31

What happens if I abandon the property without notice?

Accepted Answer

Abandonment of a property without following the termination process may result in penalties, recovery costs, and possible legal action.

Question 32

Why must I comply with the lease agreement and house rules?

Accepted Answer

The lease agreement and house rules help maintain a safe, secure, respectful, and well-managed environment. Failure to comply may result in penalties or other actions permitted under the lease agreement.

Question 33

How are rooms allocated in shared accommodation?

Accepted Answer

Shared rooms are generally allocated according to gender to promote comfort, privacy, and safety.

Question 34

Do you offer furnished and unfurnished accommodation?

Accepted Answer

Yes. Student accommodation and young professional properties are generally furnished, while general residential rentals are typically unfurnished. Clients should review each property's specifications for details.

Question 35

Can I personalise my room?

Accepted Answer

Minor, non-permanent decorations are generally permitted. Any alterations or modifications require prior approval from management.

Question 36

Are visitors allowed?

Accepted Answer

Visitors are welcome during reasonable hours. Overnight visitors are subject to the property's house rules and lease agreement.

Question 37

Who is responsible for keeping the property clean?

Accepted Answer

Clients are responsible for keeping their rooms and shared spaces clean and tidy in accordance with the house rules.

Question 38

Are pets allowed on the property?

Accepted Answer

Pet policies differ by property. Written approval must be obtained before bringing pets onto the premises.

Question 39

Is smoking allowed on the property?

Accepted Answer

Smoking is only permitted in designated areas where applicable and must comply with property rules.

Question 40

Can I operate a business from the property?

Accepted Answer

No business activity may be conducted from the property without prior written approval.

Question 41

What are the house rules?

Accepted Answer

House rules promote safety, cleanliness, respect, and peaceful living. A copy is provided when the lease agreement is signed.

Question 42

Do you offer student accommodation?

Accepted Answer

Yes. We offer quality student accommodation at selected properties.

Question 43

Are your properties secure?

Accepted Answer

Yes. Security measures vary by property and may include controlled access, security gates, perimeter fencing, CCTV monitoring, and other security features.

Question 44

How is security managed at the property?

Accepted Answer

Safety and security are a shared responsibility. All clients must comply with the property's safety, security, and access-control rules.

Question 45

What happens if I breach the property rules?

Accepted Answer

Breaches of property or house rules may result in penalties, warnings, or other corrective actions in accordance with the lease agreement.

Question 46

Can MM Group Properties enter my room or unit?

Accepted Answer

Yes. Authorised representatives may access the property for inspections, maintenance, emergencies, or other lawful purposes.

Question 47

What should I do in case of an emergency at the property?

Accepted Answer

Contact the relevant emergency services where necessary and notify MM Group Properties as soon as possible.

Question 48

What should I do if I lose my keys or access device?

Accepted Answer

Lost keys, tags, or access devices must be reported immediately. Replacement costs may apply.

Question 49

How do I report maintenance issues?

Accepted Answer

All maintenance issues must be logged through the MM Group Properties Maintenance System. This allows for proper tracking and resolution of requests.

Question 50

Do you conduct property inspections?

Accepted Answer

Yes. Periodic inspections may be conducted to ensure compliance with lease and property requirements.

Question 51

What happens during the move-out process?

Accepted Answer

A final inspection is conducted and any approved deductions are processed before the deposit refund is issued.

Question 52

What happens if I damage the property?

Accepted Answer

Clients are responsible for any damages caused by themselves or their visitors. Repair or replacement costs may be charged accordingly.

Question 53

What is your response time for queries and requests?

Accepted Answer

We aim to respond to all client queries within one business day. Resolution times may vary depending on the complexity of the query and the turnaround times of service providers or contractors involved.

Question 54

How are complaints or disputes handled?

Accepted Answer

Complaints should be submitted through the designated communication channels and will be investigated fairly and promptly.

Question 55

How will I be notified of important updates?

Accepted Answer

Important notices may be sent via email, SMS, WhatsApp, the client portal, or other approved communication channels.

Question 56

How can I contact MM Group Properties?

Accepted Answer

You can contact us via email, phone, WhatsApp, or through our website contact form.

Question 57

Why choose MM Group Properties?

Accepted Answer

We provide professionally managed accommodation, transparent leasing processes, responsive support, and secure living environments.

Question 58

How do you protect my personal information?

Accepted Answer

We process and protect personal information in accordance with the Protection of Personal Information Act (POPIA).

Question 59

How do you comply with the Protection of Personal Information Act (POPIA)?

Accepted Answer

We process personal information lawfully and maintain appropriate security measures in accordance with POPIA.

Question 60

How do you ensure the confidentiality of my personal information?

Accepted Answer

Client and stakeholder information is treated as confidential and is only accessible to authorised persons.

Everything you want to know before you apply.

Applying & Moving In

Pricing, Deposits & Payments

Leases & Cancellation

Living With Us

Safety & Security

Maintenance & Support

Privacy & Trust

The fastest answer is a real conversation.

Everything you want to know before you apply.

Applying & Moving In

01How do I apply for a room or property?

02How long does the application process take?

03What documents are required for my application?

04Can I view a property before applying?

05How will I know if my application has been accepted?

06Can my application be declined?

07Do you accept bursary-funded students or tenants?

08Does NSFAS funding cover your accommodation?

09What happens during the move-in process?

20Can I speak to a person instead of the automated WhatsApp menu?

Pricing, Deposits & Payments

10What is included in the monthly rental amount?

11How is my rental amount determined?

12Is a deposit required?

13How much is the deposit?

14Will my deposit be refunded?

15When will I receive my deposit refund?

16How do I pay my rent?

17When is rent due?

18What happens if I pay my rent late?

19I have a budget of R2,500 to R3,500. Do you have anything available?

21Why is it important to use my reference number when making payments?

Leases & Cancellation

22What is the minimum lease period?

23Who determines the lease duration?

24Can I renew my lease when it expires?

25Can I cancel my lease early?

26What happens if I need to terminate my lease early?

27What happens if I need to terminate my lease before the end date?

28Can I transfer to another room or property?

29Can I sublet my room or transfer my lease to someone else?

30What happens if my circumstances change during the lease?

31What happens if I abandon the property without notice?

32Why must I comply with the lease agreement and house rules?

Living With Us

33How are rooms allocated in shared accommodation?

34Do you offer furnished and unfurnished accommodation?

35Can I personalise my room?

36Are visitors allowed?

37Who is responsible for keeping the property clean?

38Are pets allowed on the property?

39Is smoking allowed on the property?

40Can I operate a business from the property?

41What are the house rules?

42Do you offer student accommodation?

Safety & Security

43Are your properties secure?

44How is security managed at the property?

45What happens if I breach the property rules?

46Can MM Group Properties enter my room or unit?

47What should I do in case of an emergency at the property?

48What should I do if I lose my keys or access device?

Maintenance & Support

49How do I report maintenance issues?

50Do you conduct property inspections?

51What happens during the move-out process?

52What happens if I damage the property?

53What is your response time for queries and requests?

54How are complaints or disputes handled?

55How will I be notified of important updates?

56How can I contact MM Group Properties?

57Why choose MM Group Properties?

Privacy & Trust

58How do you protect my personal information?

59How do you comply with the Protection of Personal Information Act (POPIA)?

60How do you ensure the confidentiality of my personal information?

The fastest answer is a real conversation.